Wellbeing & Safety
What you need to know about Wyndhurst's mask policy, sanitation standards, and enhanced safety measures for our guests and colleagues.
OUR COMMITMENT TO YOUR WELLBEING & SAFETY
WYNDHURST MASK POLICY & SAFETY STANDARDS
Aligned with the CDC’s updated guidance, face coverings are requested indoors and outdoors (where social distancing is not feasible) for guests and colleagues who are fully vaccinated. At this time, Berkshires County is not classified as having high transmission rates, therefore masks are not mandatory for fully vaccinated guests and colleagues.
Guests and colleagues who are unvaccinated are required to continue wearing face coverings indoors and outdoors. Complimentary masks are available to all guests.
Guided by our purpose of care, Wyndhurst Manor & Club will continue to abide by the safety procedures established by our trusted panel of medical experts and industry advisors in the Global Biorisk Advisory Council (GBAC).
Wyndhurst Manor & Club remains committed to operating at the highest level of safety and will continue following the recommendations of the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and the American Hotel & Lodging Association (AHLA).
Guests who are not vaccinated and are not willing to comply with the policy may either stay in their guestroom throughout their visit or they will be asked to leave the premises.
WE ARE TAKING CARE OF YOU
& OUR TEAM
Our top priority for welcoming guests and colleagues back to Wyndhurst Manor & Club is doing it safely, with your wellbeing in mind.
Guided by mindful actions and our purpose of care, Wyndhurst’s Commitment to Cleanliness elevates our existing rigorous safety and cleanliness protocols.
Unvaccinated guests at outdoor pools should have face coverings available at the pool based on these guidelines:
Guests who are at an outdoor pool in the water do not need to wear a face covering, however, they need to socially distance by 6’ or more
from other people who are not part of their immediate party.
Guests who are lounging outside by the pool, socially distance by 6’ or more are not required to wear a face covering.
Unvaccinated guests at indoor pools are required to wear a face-covering in the indoor pool area, even when socially distanced.
Guests may remove their face coverings when they are in the pool.
FLEXIBLE CANCELLATION POLICY
We are also offering flexible cancellation policies to give you peace of mind while you consider Wyndhurst for future travel.
An advance deposit of 50% of your total stay package is required to guarantee your reservation. We are extending a flexible cancellation policy (up to 7 days prior to arrival) and not forfeiting deposits should you need to cancel.
OUR CLEANLINESS COMMITMENT
Wyndhurst is working closely with Global Biorisk Advisory Council, and alongside Hyatt, has proudly announced the Global Care & Cleanliness Commitment, which focuses on the safety and wellbeing of colleagues and guests in a COVID-19 world and beyond. The commitment includes resort-level health and sanitation accreditation and hygiene specialists, as well as a working group of trusted medical and industry advisors. Visit Global Care & Cleanliness Commitment to learn more about the steps Wyndhurst is taking to further enhance our existing rigorous protocols.
Our Reservations team is available to help guide you and answer questions regarding your future Wyndhurst Manor stay.